Technical Support Specialist

Main Responsibilities:

• Monitoring and working with alerts in Opsgenie and Jira systems;
• Escalation of incidents, process tracking;
• Processing requests from colleagues in the ITSM system, support of incidents until they are closed;
• Work in Jira, Slack and internal systems of the company for internal tasks of interaction with other departments of the company;
• Communicate with colleagues from China and external customers.

Requirements:

• Stress resistance – there can be many problems at once and all are urgent;
• Proactive – it is necessary to bring the matter to the end;
• Sociability – look for people who can solve the problem at any time of the day or day;
• Responsibility, discipline;
• Knowledge of English sufficient for reading and correspondence.

What we offer:

• Work for one of world’s biggest IT companies in UK;
• Remote or office;
• Competitive salary;
• Mac or Windows laptop of your choice;
• Corporate medical insurance.